Sensory & Accessibility Tips for Your Visit

Nickelodeon Universe® and Mall of America® have partnered with Fraser, a Minnesota nonprofit organization that provides programs, supports, and resources for individuals with autism, neurodiverse conditions, mental and behavioral health needs, and disabilities. Our shared goal is to ensure that individuals with sensory sensitivities, neurodivergence, disabilities, anxiety, or other support needs can enjoy a welcoming and comfortable experience.

Staff Training

Nickelodeon Universe and Mall of America team members receive Fraser training on sensory awareness, communication, accessibility, and strategies for assisting guests who may become overwhelmed. Staff are equipped to offer calm, supportive guidance throughout your visit.

Before Your Visit

A little preparation can help create a more predictable experience:

• Review the Nickelodeon Universe Sensory and Accessibility Guide to preview what to expect for each ride.
• Bring familiar supports from home, such as headphones, fidgets, or comfort items.
• Consider typical crowd patterns and peak times and plan ahead for breaks in quieter areas.
• Take a group photo before entering the mall to help staff reunite your group if someone becomes separated.

Nickelodeon Universe Sensory and Accessibility Guide

The Nickelodeon Universe Sensory and Accessibility Guide provides an overview of sensory and accessibility considerations for each ride, including sound, motion, and visual intensity levels, as well as height and safety requirements.

Download the Sensory and Accessibility Guide

Sensory Room

A designated Sensory Room in Nickelodeon Universe is available for guests who feel overstimulated. This room is located behind Guest Services near the exit of Pepsi® Orange Streak and offers low lighting, soft seating, and a calming atmosphere. Guests can use the space to regulate and then exit to allow others the opportunity to do the same.

Noise-Reducing Headphones

Security and Guest Services teams have noise-reducing headphones available during emergencies or high-stimulation situations. Guests are encouraged to bring their own sensory tools.

Additional Accessibility Supports

Mall of America provides accessible restrooms, mobility rentals, elevators, and companion facilities throughout the Mall. For a complete overview of accessibility features, please visit the Mall of America Accessibility webpage.