FREQUENTLY ASKED QUESTIONS
GENERAL NICKELODEON UNIVERSE QUESTIONS:
Q: When is Nickelodeon Universe re-opening?
A: Nickelodeon Universe is now open at a limited capacity.
Q: What are Nickelodeon Universe’s hours?
A: Nickelodeon Universe will be open Sunday through Thursday 11 a.m. to 7 p.m. and Friday and Saturday 10 a.m. to 9 p.m.
Q: What will the pricing be to get into Nickelodeon Universe?
A: Pricing is as follows:
Unlimited Ride Wristbands:
- $34.99 + tax on non-peak days
- $39.99 + tax on peak days
- View peak/non-peak calendar here.
Point Passes: Available for purchase on-site only.
- 3-point – $3.80
- 6-point – $7.60
- 18-point – $21.99
- 30-point – $29.99
- 54-point – $48.99
- 84-point – $73.99
Q: What rides will be open?
A: The following rides will be open:
- Adventure Bay (Children 42″ and under must be accompanied by chaperone)
- Back at the Barnyard Hayride (42″ to ride unless accompanied by chaperone)
- Big Rigs (36” to ride unless accompanied by chaperone)
- Blue’s Skidoo (36” to ride unless accompanied by chaperone)
- Carousel (42” to ride unless accompanied by chaperone)
- Crazy Cars (42” to ride unless accompanied by chaperone)
- Diego’s Rescue Rider (42” to ride unless accompanied by chaperone)
- Ghost Blasters (42” to ride unless accompanied by chaperone)
- Guppy Bubbler (42” to ride unless accompanied by chaperone)
- Shredder’s Mutant Masher (48″ to ride)
- Swiper’s Sweeper (42” to ride unless accompanied by chaperone)
- Avatar Airbender (48″ to ride)
- Backyardigans Swing-Along (47” to ride)
- Brain Surge (48” to ride)
- Fairly Odd Coaster (47” to ride alone, 43” when accompanied by a chaperone)
- Pepsi Orange Streak (47” to ride alone, 42” when accompanied by chaperone)
- Splat-O-Sphere (48″ to ride)
- SpongeBob SquarePants Rock Bottom Plunge (48’ to ride)
- Teenage Mutant Ninja Turtles Shell Shock (48″ to ride)
Q: Why are some rides not open?
A: Certain attractions will not be available during this initial phase of reopening due to the reduced capacity levels, and to assure the ability to safely social distance.
Q: Where can I purchase Tickets?
A: Unlimited Ride Wristbands and Point Passes are available for purchase at any Nickelodeon Universe retail location and the MOA North Guest Service desk. Unlimited Ride Wristbands are also available for purchase online. Click here to purchase tickets online.
Q: Where do I enter Nickelodeon Universe?
A: Guests will only be allowed through a single entry point of Nickelodeon Universe, currently located at the North Entrance to the Park. All other entry points to the park will remain closed.
Q: Will my Annual Pass be extended due to the closure of Nickelodeon Universe?
A: Yes, all Annual Passes will be extended by the number of days Nickelodeon Universe has remained closed.
Q: Will there be any character meet + greets?
A: At this time, characters will be unavailable for meet + greets.
SAFETY + CROWD QUESTIONS:
Q: When will the Park reach capacity every day?
A: Although we aren’t sure, we believe capacity may be reached early in the day, therefore guests who arrive when the Park is at capacity will have the opportunity to join a virtual queue and be notified when they are able to enter Nickelodeon Universe.
Q: How will capacity be monitored?
A: Capacity will be controlled by only allowing guests through a single entry point of Nickelodeon Universe. All other entry points to the Park will remain closed. Only guests who have purchased a ticket will have access to walk through the Park.
Q: Why is Nickelodeon Universe operating at a reduced capacity?
A: We are following Minnesota State guidelines to allow for the required social distancing and occupancy limits.
Q: What if I want to visit FlyOver America?
A: Guest who only want to visit FlyOver America can enter through the West entrance of Nickelodeon Universe. This is the only entrance and exit for this attraction.
CLEANLINESS + HEALTH QUESTIONS:
Q: What is the mask policy inside of Nickelodeon Universe?
A: Nickelodeon Universe guests ages three and up will be required to wear face masks at all times – including the duration of each attraction – to cover the nose and mouth. Children ages two and under and people with special medical conditions are exempt from this requirement. Guests may remove their face mask when actively eating or drinking but must be stationary + maintain appropriate social distancing.
Q: How will you be ensuring physical distancing in the Park?
A: Additional spacing between guests will be marked on all rides + ride watching areas to provide guests with the most up-to-date distancing guidance.
Q: Will there be hand sanitizer stations in the Park?
A: Touchless hand sanitizing stations have been installed throughout Nickelodeon Universe including at the entrance and exit of every ride. Guests must sanitize their hands before entering each attraction.
Q: Will there be increased cleaning throughout the Park?
A: The frequency of sanitization has been increased to ensure the Park is as safe as possible. Attractions will be sanitized after each ride by Nickelodeon Universe team members, team members will assign seats for each attraction to maintain safe social distancing + queue lines for each attraction have social distancing floor markers for guests waiting to enter an attraction.
Q: Are you giving out free face masks?
A: No, we are not distributing face masks to our guests. Guests are encouraged to bring + wear personal face masks with them when visiting Nickelodeon Universe. If you forget your mask at home, several stores + kiosks within Mall of America sell stylish + functional face masks.
Q: What are you doing to keep your employees safe?
A: The safety of everyone in Nickelodeon Universe is our top priority. You can learn about the many things we are doing to keep everyone safe by visiting MOA Safety. Our comprehensive safety plan addresses workplace/employee safety protocols. Those new protocols include providing masks, gloves and hand sanitizer to Nickelodeon Universe employees, conducting extensive education and retraining, providing additional cleaning supplies and equipment, installing sneeze guards, and other social separation barriers, and requiring all employees to receive a pre-shift temperature and health check. We also are requiring safety plans from our tenants and encouraging them to have workplace/employee safety protocols in place prior to reopening.
Our guests also play a key role in keeping people safe and healthy by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick.