Guest Services

Need help? Visit Guest Services in Nickelodeon Universe near the center of the theme park across from the Carousel.

Guest Services Employees are trained to assist with:

  • Lost children
  • Lost and found items
  • Information for guests with disabilities
  • Purchase birthday party packages
  • General information

For specific questions contact Guest Services at (952) 883-8800 or info@mallofamerica.com.

Rider Safety Information

Our goal at Nickelodeon Universe is to make sure that you experience all the thrills and chills this theme park has to offer, while staying safe.

Many amusement park rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportions. These safety systems may place restrictions on the ability of an individual to safely experience the ride. Guests with the following may reconsider riding the ride, as the rider may not be safely accommodated:

  • History of heart problems
  • Back or neck troubles
  • Had recent surgery
  • Currently pregnant
  • Body braces, leg or arm casts
  • Restrictive devices
  • Physical disabilities

Nickelodeon Universe retail shops and Guest Services are accessible to guests with mobility impairments. Located on level two of Nickelodeon Universe are the birthday suites, El Circulo del Cielo Ride and Dutchman’s Deck Ghostly Gangplnk and Anchor Drop. These facilities are accessible to guests with mobility impairments by using one of the elevators located near:

  • Northeast corner of Nickelodeon Universe
  • North entrance to Nickelodeon Universe
  • Rotunda

Each ride has specific height and weight requirements. To view the safety requirements for specific rides and to read more about accessibility, please see a Rider Safety Guide.